System Usability Scale

Usability measured.

BUILD AND DEPLOY THE RIGHT PRODUCT.

Purpose

Quantify the effectiveness, efficiency and satisfaction of a user’s experience with a product or service.

The System Usability Scale (SUS) was created by John Brooke at Digital Equipment Corporation in the UK in 1986 as a tool to be used in usability engineering of electronic office systems. Since then it has been used to quantify the effectiveness, efficiency and satisfaction of a user experience. It comprises a 10 question survey to measure and score the usability of the system in question.

Book Appointment

Stats

Session

Online

duration

60 minutes

Level of Difficulty

Moderate

Materials Needed

Pens, paper, Post-its

learning outcomes

Create the survey

Calculate the usability score

Measure the effectiveness of your system

Process Phase
works well with

Feedback Grid

Interviewing

Persona Grid

Have a question about this technique?