Problem / Symptom.
DISCOVER AND DEFINE THE RIGHT PROBLEM.
Understand what issues are causing the problem and what are the effects of the problem.
The Problem Tree Analysis is used to explore wicked problems. Wicked problems are difficult or impossible to solve because of incomplete, contradictory, and changing requirements that are often difficult to recognize. As such, The Problem Tree Analysis excels in exploring the problem by revealing the chain of the perceived causes (roots) and effects (branches) that led to the current situation, discerning causes from symptoms, and framing the problem in a new and better way.
Level of Difficulty
Pens, paper, Post-its
Understand complex problems
Identify causes and effects
Reframe a problem